Our Standard Process of Fixing Home Appliances

RepairKE follows a clear, efficient process to diagnose, repair, and maintain home appliances. This ensures consistent quality, faster turnaround, and transparent pricing for customers across Nairobi. Below we outline each step of our workflow so you know what to expect when you request a repair service.

1. Request and Booking

• Customer contact: Call, WhatsApp, or submit the online form with appliance type, model, symptoms, and preferred time.

• Preliminary assessment: We ask targeted questions to determine urgency and possible causes, which helps assign the right technician and tools.

• Confirmation: Booking confirmation includes appointment window, estimated arrival time, and an upfront diagnostic fee or waiver if covered by a service plan.

2. Arrival and Safety Check

• On-site greeting: Technician introduces themselves and shows ID and company uniform.

• Hazard assessment: We inspect for immediate risks (electrical, gas, water leaks) and disconnect power or gas supply where necessary.

• Work area preparation: Technician lays protective coverings and positions tools to minimize disruption and protect floors and furniture.

3. Detailed Diagnosis

• Visual inspection: Check external signs—burn marks, leaks, damaged seals, or worn knobs.

• Functional tests: Run the appliance through basic cycles (if safe) to reproduce the fault and observe behavior.

• Component checks: Use multimeter, pressure gauges, or thermal camera to test motors, compressors, switches, thermostats, and control boards.

• Diagnostic report: Technician documents findings, likely causes, required parts, estimated repair time, and cost estimate. We present options when multiple solutions exist (repair vs. part replacement).

4. Customer Approval

• Transparent estimate: We explain the diagnostic findings in plain language and provide a written quote for parts and labor.

• Options and timeline: If multiple repair paths exist, we outline pros/cons, expected lifespan after repair, and cost differences.

• Consent: Work begins only after customer approval. For emergency repairs, we may proceed under pre-authorized limits communicated at booking.

5. Repair and Replacement

• Genuine parts: We use OEM or high-quality compatible parts and log part serials where applicable.

• Skilled execution: Technicians follow manufacturer service manuals and RepairKE best-practice checklists to disassemble, repair, and reassemble.

• Quality control: After repair, the technician runs full functional tests and stress cycles to confirm fault resolution and check for secondary issues.

6. Final Testing and Cleaning

• Performance verification: We test all functions, error codes, and safety interlocks; measure energy draw or temperatures when relevant.

• Clean-up: Technician removes debris, disposes of replaced parts responsibly, and cleans the appliance exterior and immediate work area.

• Documentation: Final service report lists work done, parts used, test results, and any recommendations for future maintenance.

7. Handover and Education

• Customer walkthrough: Technician demonstrates repaired functions and explains changes made.

• Preventive tips: We provide tailored care advice—cleaning frequency, simple checks, and signs to watch that indicate returning problems.

• Warranty and receipt: Customers receive an invoice and warranty details for parts and labor (terms specified).

8. Follow-up and Feedback

• Automated follow-up: RepairKE sends a satisfaction check-in after 7–14 days to confirm the appliance is functioning as expected.

• Support: If the problem recurs within the warranty period, we prioritize the return visit and resolve issues promptly.

• Feedback loop: Customer feedback informs technician training and process improvements to reduce recurring faults.

Our process balances thorough technical diagnosis with clear communication and customer convenience. By documenting each step and using quality parts and certified technicians, RepairKE aims to deliver reliable, long-lasting repairs and reduce repeat service needs.